Why do I stop getting coins for certain activities after a while?
There are limitations for how many times you can be rewarded for each activity, per month, day, and hour. Don't worry, because limits refresh on the dot every hour, after 01:00 CET every day, and at 01:01 CET on the first of every month!
To advance past Level 1 in the Rewards Program, a player is required to have made a monetary deposit.
How do I receive rewards?
Rewards can be released along the membership progression. Possible rewards may be found in the shop.
I’ve unlocked a badge. Where’s my reward?
We will send you an email when your reward is available.. Sometimes this happens instantly and sometimes the reward is sent the day after you have unlocked the badge.
How can I use my coins?
Coins can only be spent in the shop. Available options are unlocked for your purchase.
I had more coins yesterday. Did I lose some of them?
You may have used them to purchase some shop treats. Don't worry, we never remove coins from an active account unless they're spent in the shop.
How long do my coins last?
As long as you're using your Vera&John account regularly, your coins will be ready and waiting for you! However, accounts which have been inactive for more than 180 days will automatically lose their coin balances.